Data Protection Policy

22bat's Privacy Policy

Your personal information is completely safe with us. Here you will find a clear explanation of how we collect, use, and protect your data.

Last Updated: January 2026  |  Applicable to: All 22bat members

SSL 256-bit encryption No Sale of Personal Data Strictly Confidential

1. Introduction

22bat is a trusted online Sports Betting and casino platform in Bangladesh. When you use our website or mobile app, certain personal information naturally comes to us. This privacy policy clearly explains what data is collected, why it is collected, how it is stored, and what your rights are.

22bat's privacy policy is built in accordance with international data protection standards. We believe your personal information is a valuable asset and it is our responsibility to handle it with the utmost integrity. By registering or logging in to our platform, you are deemed to have consented to this privacy policy.

In Summary: 22bat never sells your personal information, never shares it with third parties without reason, and keeps all data secured to the highest standard.


2. What Information We Collect

When you open an account and use our services on 22bat, we collect various types of information. This data comes from three main sources: what you provide directly, what is collected automatically, and what is required during the verification process.

Information you provide directly

  • Personal Identity Information: Full name, date of birth, gender, and nationality.
  • Contact Information: Mobile number, email address, and current address.
  • Identity Verification: A copy of your National ID or passport (as part of the KYC process).
  • Financial information: Mobile banking number (bKash, Nagad, Rocket), transaction history.
  • Account information: Username, password (stored in hashed form), profile photo.

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device ID.
  • Usage Information: Login time, page visits, betting activity, and session duration.
  • Location information: Approximate geographic location (determined from IP address).
  • Cookies & Local Storage: Browser cookies and session data.
Data Type Reason for Collection Mandatory?
Name & Age Identity Verification & Age Confirmation (18+) Yes
Mobile Number Account security and notifications Yes
Email Contact & Password Reset Yes
ID Document Copy KYC verification and withdrawal approval Yes on withdrawal
IP address Security & Fraud Prevention Automatic
Betting History Responsible Gaming & Analytics Automatic

3. How Information Is Used

22bat uses your information only for specific, legitimate, and transparent purposes. No data is collected or used unnecessarily. Below, we explain exactly what information is collected and why.

  • Account management: Your information is used to create, verify, and secure your account.
  • Payment Processing: Financial information is required to process deposits and withdrawals securely.
  • Customer Support: Account history is reviewed to understand your issue and provide a faster resolution.
  • Security & Fraud Prevention: Log data is analyzed to detect unusual activity.
  • Responsible Gaming: Your betting patterns are monitored so that support can be provided when needed.
  • Promotions & Offers: Relevant bonuses and offers are sent based on your preferences.
  • Legal obligations: Information may be used to meet regulatory compliance requirements.
  • Service Improvement: Analytical data is used to improve and enhance your platform experience.

Our commitment: 22bat never sells your information to advertisers or data brokers. Your data is used solely to provide 22bat services.


4. Cookies & Tracking

22bat uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience. We use the following types of cookies:

  • Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
  • Performance Cookies: Used to measure page load times and evaluate overall user experience.
  • Functionality Cookies: Stores your language preference, theme settings, and other personalizations.
  • Analytics cookies: Used to analyze which sections of the site receive the most traffic.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features. Cookies are generally active for 30 days to 1 year, after which they are automatically deleted.


5. Data Sharing Policy

22bat shares your personal information only under strictly controlled circumstances. We never sell your data for commercial purposes or share it with third parties without cause.

  • Payment Processors: Mobile banking providers such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
  • Identity Verification Service: Information may be shared with approved verification partners for the KYC process.
  • Legal authorities: Information may be disclosed in response to a valid court order or official directive from a regulatory authority.
  • Security Investigation: Information may be shared with relevant authorities to investigate fraud or illegal activity.
  • Technology Partners: Server hosting and cloud service providers may access data, but are bound by strict confidentiality agreements.

Important: All third parties acting on behalf of 22bat are required to comply with our privacy standards and data protection agreements. Any breach of these terms will result in immediate termination of the partnership.


6. Security Measures

22bat uses industry-leading security technology to protect your data. Our security infrastructure is built in multiple layers, so if one layer is compromised, the others remain active.

  • SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
  • Two-Factor Authentication (2FA): OTP-based 2FA is available for additional account security.
  • Server Security: Firewalls, intrusion detection systems, and regular security audits are in place.
  • Data Backup: All data is regularly stored in encrypted backups.
  • Access controls: 22bat staff can only access information required for their specific role.

Please note that no system on the internet is 100% secure. Keep your password strong, change it regularly, and never share it with anyone.


7. Your Rights

Every 22bat member has specific rights over their own personal information. We respect these rights and aim to fulfill any request within 30 business days.

1

Right to Access Your Data

You can find out at any time what information 22bat has collected about you and how it is being used.

2

Right to Rectification

If your profile contains incorrect or outdated information, you can request a correction at any time.

3

Right to Erasure

After your account is closed, you may request deletion of your personal information after a specified period.

4

Right to Restrict Processing

You have the right to request that we restrict the use of your data for specific purposes.

5

Right to Data Portability

You can export your data in a readable format such as CSV or JSON.

6

Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time.


8. Data Retention Period

22bat retains your information only for as long as necessary. Different types of data have different retention periods.

  • Account information: For the duration of the active account and up to 5 years after closure.
  • Financial transaction records: Retained for a minimum of 7 years as required by law.
  • KYC documents: Retained for up to 5 years after account closure.
  • Log & Session Data: Automatically deleted after 90 days.
  • Cookies: Active for 30 days to 1 year depending on type.
  • Support Conversations: Retained for up to 2 years after the issue is resolved.

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to your identity.


9. Protection of Minors

22bat is for users aged 18 and above only. We do not knowingly collect information from minors or allow them to create accounts.

Date of birth is verified at registration and confirmed through the KYC process. If we become aware that a minor is using our platform, the account will be immediately suspended and all collected data will be deleted.

To parents and guardians: If your child has accidentally created a 22bat account, please contact our support team immediately. We will promptly close the account and delete all associated information.


10. Policy Changes

22bat reserves the right to update this privacy policy as needed. For significant changes, we will notify you through the following methods:

  • A notification banner will be displayed on the website.
  • Updates will be sent to your registered email address.
  • You will be alerted via app notification.
  • The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes to this policy will be considered acceptance of the updated terms. If you object to any changes, please contact our support team or request account closure.


11. Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Data Privacy Team. We typically respond within 5 business days.

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the website
  • Support Hours: 7 days a week, 24 hours a day

Data Protection Request: To request deletion, correction, or export of your data, send an email with the subject line "Data Privacy Request". Include your account username and registered mobile number for identity verification.

Why 22batYour data is safe with 22bat

The core pillars of our data protection framework that ensure your privacy.

End-to-End Encryption

Every data transfer from your device to our servers is protected by 256-bit SSL encryption. No one can intercept or read your data in transit.

No Sale of Personal Data

22bat never sells your personal information to third parties. Your data is used only to improve your experience.

KYC Verification

A robust identity verification process protects your account from unauthorized access and helps prevent fraud.

Two-Factor Security

Enable OTP-based two-factor authentication (2FA) to add an extra layer of protection to your account.

Limited Access Policy

22bat staff can only access information required for their specific role — a strict need-to-know policy is enforced.

Regular Security Audits

Independent security experts regularly audit our systems, and any vulnerabilities identified are addressed promptly.

Get Started Safely

Join a trusted platform — your data is safe with us

Your personal information is stored with the highest level of security on 22bat. Register now and enjoy a safe, responsible betting experience.

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